Refund policy

Here's the fully updated policy!

RETURN & REFUND POLICY

Island Bungalow Hawaii

Return Policy

We want you to love your Island Bungalow Hawai‘i purchase. If something is not quite right, please review our return policy below.

Online Orders

Online orders may be returned within 15 days of delivery for a refund to the original payment method or for store credit, provided the item is unused, in original condition, and has all original tags and packaging attached.

To start a return, please contact us at sales@islandbungalowhawaii.com with your order number and the item you would like to return. If your return is accepted, we will send you instructions on how and where to send your package.

Returns should be sent to:

Island Bungalow Hawai‘i
131 Hekili Street, Suite 11
Kailua, Hawai‘i 96734

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to our error. Items sent back without first requesting a return will not be accepted.

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at sales@islandbungalowhawaii.com.

In-Store Purchases

In-store purchases may be exchanged or returned for store credit within 15 days of purchase with receipt. Items must be unused, in original condition, and have tags attached.

In-store purchases are not eligible for cash or credit card refunds. Store credit is issued in the form of a gift card, does not expire, and may be used toward future purchases in-store or online.

Exchanges

In-store exchanges are welcome within 15 days of purchase, subject to availability.

For online exchanges, please contact us at sales@islandbungalowhawaii.com. If the item you want is available, we will do our best to help. For the fastest service, you may return the original item and place a new order.

Damages & Issues

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us right away at sales@islandbungalowhawaii.com so we can evaluate the issue and make it right.

Final Sale Items

The following items are final sale and cannot be returned or exchanged online or in-store:

  • Fragrances & candles

  • Personal care & beauty products

  • Sale & clearance items

  • Gift cards

  • Workshops

  • Furniture & large home décor pieces

  • Special orders or custom items

  • Jewelry

Questions?

We’re always happy to help. Please contact us at sales@islandbungalowhawaii.com.